Customer Stories
From Lab Closures to National Reach: How eCLOSE Runs Flexible Biomedical Research Training with Jumbula
Since 2020
on Jumbula
Program delivery
in-person + classroom + national virtual-hybrid
Operational impact
faster setup, easier track selection, stronger reporting
About eCLOSE
eCLOSE is a research and education organization incorporated in 2019 with a mission to make medically relevant scientific discoveries through an educational platform that embraces equality and empowers participants to contribute ideas, life experience, and experimental data to improve disease treatment.
Their vision is a transformation of the biomedical workforce to include the life experiences of scientists from every racial, ethnic, and economic background. Their participants are primarily students who have been marginalized from research opportunities, limiting intentional efforts to address health disparities in underserved communities.
eCLOSE’s research training programs span from in-person sessions in the eCLOSE Institute lab and local classrooms to national virtual-hybrid programs, many of which are sponsored by host institutions and the American Cancer Society.
“We’re transforming research training by expanding who gets to participate—and ensuring students gain the confidence, skills, and network to succeed in STEM.”
The Pain Points That Led eCLOSE to Jumbula
eCLOSE incorporated in 2019 with plans to launch programming in 2020—right as the COVID pandemic closed labs and schools worldwide. The team still needed a way to ensure students had access to biomedical research training, even as formats shifted quickly.
Key challenges included:
- Needing a reliable way to collect registrations from day one
- Collecting forms and participant information in one place
- Using a system that could adapt over time as programs evolved beyond the first season
“We needed a system to collect registrations, provide forms, and that would be adaptable for future use.”
The Switch to Jumbula and What Changed
eCLOSE adopted Jumbula in their first season and has used the platform ever since. As programs evolved, the team needed a system that could keep up, without rebuilding processes each time a session changed or a new format launched.
With Jumbula, eCLOSE has been able to:
- Quickly change, edit, and update sessions as programs evolve
- Let participants and collaborators create and use registration at zero cost
- Support returning participants by allowing them to reuse the same login for future programs
Several features have made the biggest day-to-day impact:
- Dropdown track selection, reducing manual sorting and paperwork
- The ability to offer more than one section under a single heading, keeping programs organized
- Testimonials, making it easy to collect and share participant and parent feedback
- Reports, helping the team build end-of-year impact reporting with categorized data
“The Jumbula platform has given us the ability to quickly change, edit, and update our offered sessions.”
Communication Improvements for Parents and Participants
Transfers and section changes can create a lot of back-and-forth. For eCLOSE, the platform has made those changes straightforward, without extra coordination overhead.
“No additional emails. Just click, change, send—done!”
Customer Support Experience
eCLOSE described the platform as intuitive with built-in support resources. On the rare occasions they needed help, they received fast responses and clear resolutions.
“A Jumbula customer service representative responded to any email request within hours. Resolutions are always swift and follow-up impressive.”
Conclusion: Built for Change and Built for Impact
For eCLOSE, Jumbula has supported program growth across changing formats while helping the team streamline operations and organize impact reporting. Since adopting Jumbula, eCLOSE has:
- Managed shifting program formats with faster session updates
- Reduced admin overhead through structured tracks and a cleaner organization
- Improved parent/collaborator communication during section changes
- Used categorized reporting to support end-of-year impact reporting
